SAM admin (role: sam_admin) only allowed to approve normalization suggestions on table: samp_normalization_suggestion
Discovery model changes from status Manually Normalized to Normalized:
(the sam_admin users can approve multiple suggestions, first creating the filter on that table and then click on the top right selector – Accept or Reject -)
Important fields to verify depending on the status of Normalization (rows in green color):
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819#mcetoc_1ej13anl8h
Possible Normalization statuses: https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/normalization-status.html
Product Definitions provided by ServiceNow (apps recognized by the Content Library):
Pattern Normalization Rule (table: samp_pattern_normalization) => useful when certain fields – name, publisher or discovered product – require a specific field mapping
Scheduled jobs:
SAM – Find Normalization Suggestions => By default, runs weekly at 16:02
SAM – Find Product Definition Suggestions => By default, runs weekly at 16:02
SAM – Normalize discovery models using content library rules => By default, runs daily at 16:03h
Scheduled jobs can be run On-demand (with roles admin, import_admin or import_scheduler) from: https://crayondeutschlandgmbhdemo1.service-now.com/now/nav/ui/classic/params/target/sysauto_list.do%3Fsysparm_query%3DnameLIKEsam%255EnameLIKEsuggestion%255EORnameLIKEnormalize%26sysparm_first_row%3D1%26sysparm_view%3D